> For the complete documentation index, see [llms.txt](https://flicky.gitbook.io/flicky-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://flicky.gitbook.io/flicky-docs/user-guide/faq.md). # FAQ Quick answers to the questions merchants ask most. If you don't find what you need, email us at . ## General **What is Flicky?** Flicky is a Shopify embedded app that gives wholesale and B2B merchants a pricing toolkit: **Volume Discounts**, **Pricing Rules**, and a **Variant Table** — all managed inside Shopify Admin. **Is Flicky free?** Yes. Flicky is free to install and use. **Which themes does it work with?** Most Shopify themes, especially **Online Store 2.0** and popular themes. Flicky shows on your storefront through a **theme app embed** you enable once per theme (see [Getting started](/flicky-docs/user-guide/getting-started.md)). If your theme isn't fully compatible, contact us — we'll customize the integration for free to make it work on your store. ## Setup & storefront **I installed the app but customers don't see anything on the storefront.** Check these in order: 1. The **Flicky B2B app embed** is turned on for your live theme (**Online Store → Themes → Customize → App embeds**). 2. You have at least one **active** rule. 3. The rule's **schedule** (start/end dates) includes today. 4. The current product and customer match the rule's **targeting** and **eligibility**. If it still doesn't show, the cause is usually a theme conflict or an outdated snippet. Send us a screenshot through live chat or email and we'll fix it — including free theme customization if needed. **Do I need to re‑enable the app embed after changing themes?** Yes. The app embed is per‑theme. If you publish or duplicate a theme, turn the **Flicky B2B** embed on for that theme too. **Why does the embed matter if Shopify calculates the discount?** Discounts and prices are enforced by Shopify and the app, but the on‑page messaging — discount tables, custom prices, variant tables — only renders when the app embed is enabled. ## Volume Discounts **How do the tiers work?** You set quantity breaks (for example, buy 3+ save 5%, buy 6+ save 10%). When a customer's cart quantity reaches a tier, the matching discount applies **automatically** — no code needed. **Can it combine with other discounts?** Each rule has a **Combinations** setting that controls whether it stacks with product, order, or shipping discounts. Note that Shopify only ever applies **one** product discount per line, so overlapping product discounts don't stack. **Where does the discount appear?** The savings message shows on the product page, and the discount is applied in the cart and at checkout. ## Pricing Rules **How do I give specific customers their own prices?** Create a Pricing Rule, choose the adjustment type (**percentage off**, **amount off**, or a **fixed price**), then set **eligibility** to the customers, customer tags, segments, markets, or companies that should receive it. **What happens when several rules match the same product?** Each rule has a **priority**. The highest‑priority matching rule wins, so a customer sees a single resolved price. **How do Pricing Rules and Volume Discounts interact?** A Pricing Rule sets the customer's base B2B price; a Volume Discount then applies its quantity‑based reduction on top at checkout. If both target the same line, the resolved price reflects the Pricing Rule first, then the Volume Discount tier. Use **priority** and **targeting** to avoid unintended overlap. ## Variant Table **Where does the Variant Table show?** On the product page, as a multi‑variant ordering table so wholesale buyers can add quantities across many variants at once. **Can it enforce order quantities?** Yes. Quantity rules (minimums, maximums, pack multiples) are enforced at checkout by a Shopify validation, so they can't be bypassed from the storefront. ## Discounts & limits **My discount isn't applying at checkout.** Confirm the rule is **active** and within its schedule, the customer/product matches its targeting, and — for automatic discounts — that you haven't exceeded Shopify's limit below. **Is there a limit on how many discounts I can run?** Yes — Shopify allows a maximum of **25 active automatic discounts per store**. Volume Discounts and Pricing Rules both create automatic discounts and share this limit. If you reach it, deactivate or delete an existing rule before creating a new one; the app warns you when you're at the cap. **I deleted a discount directly in Shopify's Discounts page. What happens?** The app detects the deletion and marks the matching rule **inactive** so its storefront messaging stops. Re‑saving the rule recreates the discount. ## Eligibility & scheduling **Who can I target?** Rules can apply to everyone, or be limited by customer, customer tags, segments, markets, or B2B companies. Product targeting supports specific products, collections, or product tags (with include/exclude). **Can I schedule a rule?** Yes. Set **start** and **end** dates on a rule; it only applies within that window. ## Support & account **Can I ask for extra customization?** Yes. We offer free customization for simple requests to fit your needs. Reach out through live chat or email — we'll customize it or let you know if it's already in development. **Can I uninstall the app at any time?** Yes, at any time. For a clean cancellation, contact us through live chat or email and we'll help resolve your issue or your request. **How do I get a collaborator code?** If your store requires one, find your collaborator request code in **Shopify Admin → Settings → Users and permissions → Collaborators**. Share it when we ask for collaborator access. ## Data & privacy **What data does Flicky access?** Only what the features need — see our [Privacy Policy](/flicky-docs/legal/privacy-policy.md). Payments are always handled by Shopify; Flicky never accesses card details. Still stuck? Email . --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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