FAQ

Answers to common questions about setting up and using Flicky.

Quick answers to the questions merchants ask most. If you don't find what you need, email us at [e-mail].

General

What is Flicky? Flicky is a Shopify embedded app that gives merchants a discounts and pricing toolkit: Volume Discounts and Pricing Rules — all managed inside Shopify Admin.

Is Flicky free? Yes. Flicky is free to install and use.

Which themes does it work with? Most Shopify themes, especially Online Store 2.0 and popular themes. Flicky shows on your storefront through a theme app embed you enable once per theme (see Getting started). If your theme isn't fully compatible, contact us and we'll work with you to make it fit your store.

Setup & storefront

I installed the app but customers don't see anything on the storefront. Check these in order:

1. The Flicky B2B app embed is turned on for your live theme (Online Store → Themes → Customize → App embeds).
2. You have at least one active rule.
3. The rule's schedule (start/end dates) includes today.
4. The current product and customer match the rule's targeting and eligibility.

If it still doesn't show, the cause is usually a theme conflict or an outdated snippet. Send us a screenshot through live chat or email and we'll fix it — including free theme customization if needed.

Do I need to re‑enable the app embed after changing themes? Yes. The app embed is per‑theme. If you publish or duplicate a theme, turn the Flicky B2B embed on for that theme too.

Why does the embed matter if Shopify calculates the discount? Discounts and prices are enforced by Shopify and the app, but the on‑page messaging — discount tables, custom prices, variant tables — only renders when the app embed is enabled.

Volume Discounts

How do the tiers work? You set quantity breaks (for example, buy 3+ save 5%, buy 6+ save 10%). When a customer's cart quantity reaches a tier, the matching discount applies automatically — no code needed.

Can it combine with other discounts? Each rule has a Combinations setting that controls whether it stacks with product, order, or shipping discounts. Note that Shopify only ever applies one product discount per line, so overlapping product discounts don't stack.

Where does the discount appear? The savings message shows on the product page, and the discount is applied in the cart and at checkout.

Pricing Rules

How do I give specific customers their own prices? Create a Pricing Rule, choose the adjustment type (percentage off, amount off, or a fixed price), then set eligibility to the customers, customer tags, segments, markets, or companies that should receive it.

What happens when several rules match the same product? Each rule has a priority. The highest‑priority matching rule wins, so a customer sees a single resolved price.

How do Pricing Rules and Volume Discounts interact? A Pricing Rule sets the customer's base custom price; a Volume Discount then applies its quantity‑based reduction on top at checkout. If both target the same line, the resolved price reflects the Pricing Rule first, then the Volume Discount tier. Use priority and targeting to avoid unintended overlap.

Variant Table

Where does the Variant Table show? On the product page, as a multi‑variant ordering table so customers can add quantities across many variants at once.

Can it enforce order quantities? Yes. Quantity rules (minimums, maximums, pack multiples) are enforced at checkout by a Shopify validation, so they can't be bypassed from the storefront.

Discounts & limits

My discount isn't applying at checkout. Confirm the rule is active and within its schedule, the customer/product matches its targeting, and — for automatic discounts — that you haven't exceeded Shopify's limit below.

Is there a limit on how many discounts I can run? Yes — Shopify allows a maximum of 25 active automatic discounts per store. Volume Discounts and Pricing Rules both create automatic discounts and share this limit. If you reach it, deactivate or delete an existing rule before creating a new one; the app warns you when you're at the cap.

I deleted a discount directly in Shopify's Discounts page. What happens? The app detects the deletion and marks the matching rule inactive so its storefront messaging stops. Re‑saving the rule recreates the discount.

Eligibility & scheduling

Who can I target? Rules can apply to everyone, or be limited by customer, customer tags, segments, markets, or companies. Product targeting supports specific products, collections, or product tags (with include/exclude).

Can I schedule a rule? Yes. Set start and end dates on a rule; it only applies within that window.

Support & account

Can I ask for extra customization? Yes. We can often accommodate simple customization requests to fit your needs. Reach out through live chat or email [e-mail] — we'll take a look or let you know if it's already in development.

Can I uninstall the app at any time? Yes, at any time. For a clean cancellation, contact us through live chat or email [e-mail] and we'll help resolve your issue or your request.

How do I get a collaborator code? If your store requires one, find your collaborator request code in Shopify Admin → Settings → Users and permissions → Collaborators. Share it when we ask for collaborator access.

Data & privacy

What data does Flicky access? Only what the features need — see our Privacy Policy. Payments are always handled by Shopify; Flicky never accesses card details.

Still stuck? Email [e-mail].